- Orders can be placed through our web site, by email, post or telephone.
- Orders are generally processed within two days of receiving. We cannot guarantee dispatch times in situations affected by circumstances beyond our control.
- All orders must be paid for prior to shipping.
- We accept Visa, MasterCard, if ordering by email or phone. No PayPal account holders can use Visa and MasterCard within the PayPal Payment without the users having a Paypal account. PayPal account holders can pay and order via our web site.
- All prices are quoted in Australian Dollars
- All prices are quoted ex- works and do not include transportation and shipping costs. An Email will be sent to you shortly after placing your order if your order is over 10kg to advise the freight charges.
- Freight charges vary depending on weight and volume of your order.
- All shipping is via Australia Post at the customers risk unless you would like to make “Special Instructions”/ comments with your order. If you wish to use your own Courier we cannot be held responsible for loss or damage once goods leave our ware house.
- Freight calculation is based on weight, volume and destination.
- All orders must be checked within 7 days of receipt & any claims, errors, or discrepancies to be reported immediately.
RETURNS REFUNDS & REPLACEMENTS:
- Any discrepancies must be reported within 7 days.
- It may be necessary for clients to return product by Australia Post , in which case, reimbursement or return freight costs will be included in refund/credit.( only if the error is on Earth Land & Sea behalf)
- Credit or refund will only occur if product is not opened and package returned in same condition as originally sent by Earth land& Sea.
- All products must be unused when returned to Earth Land & Sea in order to qualify for a credit or refund.
- The stability & nature of our products may be altered depending on storage conditions, for example heat higher than recommended or when used in combination with other ingredients. Earth Land & Sea cannot accept any liability in this regard.